Frequently Asked Questions
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Is the TrafficConesOnline.com on-line ordering secure?
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Why do I get a reference number?
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Do you have a minimum order?
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What do you mean by 100% satisfaction guarantee?
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What happens if a product I order is damaged in shipment?
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How do I return a product?
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Do you have a re-stocking or return fee?
Is theTrafficConesOnline.com on-line ordering secure?
As always, we use SSL encryption to protect your order information. Your order information is automatically encrypted, keeping it private and protected.
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Why do I get a reference number?
You'll receive a reference number on your order confirmation for every order you place. Keep this number handy. It will save you time if you call to check on your order.
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Do you have a minimum order?
No.
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What do you mean by 100% satisfaction guarantee?
We stand behind the quality and condition of our products. You must be completely satisfied with your order or we'll take it back-even if you just changed your mind. Note: Custom products are not returnable unless the mistake is due to TrafficConesOnline.com’s error.
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What happens if a product I order is damaged in shipment?
We take great care in filling, checking and packing your order. If, however, your merchandise is damaged during shipment, please note the damage on the delivery receipt and obtain an inspection report from the truck line immediately. Then call us at 888-505-0490. (See How do I return a product?)
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How do I return a product?
Follow these simple steps for a hassle-free return.
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Call our Customer Service Department at 888-505-0490 between 6 a.m. and 9 p.m. CT, Monday-Friday or Email custserv@trafficconesonline to request a call back from a Customer Service Representative. Then, request your choice of an exchange, credit, or your money back.
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Your Customer Service Representative will issue a return authorization number. Write this number on the return form you received with your order.
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Send it back to us via a traceable method (UPS, FED EX, etc.) for your protection. Your Customer Service Representative can also assist you in determining which ship method to use.